.
Feedback

Authorities Call CL&P Response 'Deficient and Inadequate'

A state board released the findings of its investigation into Connecticut Light & Power's work during the past two storms.

The Connecticut Public Utilities Regulatory Authority slammed Connecticut Light & Power in a draft decision analyzing the utility company’s response to two storms.  

PURA, calling CL&P “deficient and inadequate,” said on Tuesday that these findings will be taken into consideration when it rules on the next rate request from CL&P and on any request  for recovery of costs it incurred as a result of the storms. Northeast Utilities is the parent company of CL&P, and one of two electricity utilities in the state.

“Last year’s storms were a nightmare for Connecticut residents, and the response from Northeast Utilities was unacceptable. Today, PURA is echoing the earlier findings of the Two Storm Panel, the Witt report, and hundreds of thousands of Connecticut residents who experienced extended power outages after each storm,” Malloy said.

CL&P can challenge PURA’s draft decision before the agency finalizes the report on Aug. 1. A spokesman for the utility, however, said CL&P is unsure if it will do so.

"We are in the process of reviewing all 117 pages of the document and will decide if we will file written exceptions or participate in oral arguments in front of the commissioners before they issue their final decision on August 1," Mitch Gross, a CL&P spokesman, told the Connecticut Mirror.

The draft decision also ordered CL&P to develop a plan to establish a “heightened state of readiness” in preparation for future storms. The reports also asks the company to take steps to address issues such as tree trimming, communications and securing mutual assistance.

“This draft is a positive step toward ensuring better quality of service and fair compensation for residents, ratepayers and municipalities,” said Connecticut Attorney General George Jepsen in a statement.

The PURA draft decision did not specify potential sanctions for other public service companies, including United illuminating (UI), the state’s second largest electric distribution company. PURA did, however, reserve the right to take UI’s storm performance into consideration when reviewing any future request by that company for recovery of 2011storm-related costs.

The full report 123-page report is attached to this article.

Paul Alexander July 18, 2012 at 02:40 pm
Last year’s storms and CL&P's response were a disaster. No debate there. I overnighted my entire hurricane box to my Mom.
The debate is...do you mitigate the future risk by forcing CL&P to staff and equip for a 5 or 6 standard deviation event like last year’s storm and PAY for it through jacked up utility rates....OR...do you live with the risk of NOT staffing and equipping for such a low probability event and save the costs that will be passed through to the customer as MUCH higher utility rates??? There are no free lunches.
Paul Alexander July 18, 2012 at 02:50 pm
There is an equal amount of blame to be placed on residents who were as unprepared as CL&P was. But that's what happens when a population no longer embraces self-reliance and becomes conditioned to depend on a nanny state to take care of them when things go bad unexpectedly.
Thomas Crafts July 18, 2012 at 02:56 pm
We already have the highest electricity rates in the continental US. The issue was that CL&P neglected tree trimming for years, and had an emergency plan that didn't work because they didn't pay their bills.
Paul Alexander July 18, 2012 at 03:12 pm
I don't disagree. My point is...whatever CL&P does (or doesn't do), they aint gonna do any more without a rate increase. Be careful what you ask for.
Monica July 18, 2012 at 04:39 pm
And here the 9 homes in my neighborhood endure another outage today. Second one this summer.
We were the last neighborhood with power during the big storm and last summer. Over 9 days each time!!! Fix the wiring completely, CL&P, and stop band aided the situation.
SuperDave July 19, 2012 at 12:06 pm
What you do is PREPARE! Modern government, particularly this present administration in Washington, push the message of government entitlements. So now we think we can just sit around and giovernment will take care of us. That attitude has now permeated to other things in life. Why were we unprepared and expecting CL&P to have tons of crews and spare parts sitting around? What is next? You are mowing your lawn and run out of gas, and you get made at the lawn mower manufacturer?
Alex Tytler July 19, 2012 at 12:22 pm
Natural gas is so cheap, they will have a tough time raising anytime soon.
PJ July 19, 2012 at 01:09 pm
Paul....you either own stock in CL&P or have a family member that works there, I don't know which! First of all, NU has been literally bleeding the citizens of CT for years now. To top that off, our backboneless politicians keep giving in to them every time they request a rate increase. Thye've made promises they haven't kept. From tree trimming to a level of repair/maintenance staff...they've not even come close to their promises to the state. Next, our fall back shouldn't be...."if they do more we have to pay more for it..." Sorry, all that profit they've fleeced us for over the years needs to start coming back and doing what it was supposed to do. Not only was their reposne absolutely horrible for BOTH 2011 storms, what made it even worse was that for the October event, many of the out state contractors would not come back because they had not been paid for the August event! So, now tell me all about CL&P? Them firing ONE individual, I don't care what his title was, is NOT the answer...that's just PR on their part. They are a public utility. They deserve to make a profit. The owe their customers proper, efficient, timely service and repairs. They've not followed thru on their part of the bargain!
Jacob's Mama July 19, 2012 at 01:27 pm
I have a well. With no power, I have no water. No toliets, showers, nothing. How can I "prepare" for that? This isnt' an issue of being put out by no tv or internet. I am not Amish and running water is a part of my daily life.
Mr D. July 19, 2012 at 01:45 pm
"Fixing the wiring" means two things.
1, aggressively trim the trees around power lines, regardless of the impact on property value. Trees cause outages, not the power lines themselves. 2, start burrying power lines, at least for new developments. But of course that's 10 times more expensive so be prepared for higher contruction costs and utility rates.
Mr D. July 19, 2012 at 01:47 pm
Start by trimming your trees. Stock a few non-perishable items. Then buy yourselv a generator.
My little generator kept the water flowing and the A/C and appliances running during the two 1-week outages last year. Not expensive either, it cost me something like $800 back in 1999.
Eileen July 19, 2012 at 02:07 pm
@ kristy mcelveen
I'm with you. I'm also on a well and was 8 days without power 10/2011 AND could not leave the neighborhood for 6. Additionally, it was the SAME tree/lines from Irene. Yep, they did a great job there. And to address the " prepare" statements...how does the average citizen prepare, or even anticipate, an outage such as those? You can buy water, batteries, shelf stable foods, etc., but what after that? A generator? To have a generator properly/safely in stalled costs between $5,000 and $10,000. I know because I looked into it after Irene. It's not in my budget after being unemployed 17 months.
QWERTY July 19, 2012 at 03:48 pm
A generator needs a transfer switch in order to supply power to a home. That switch isn't cheap.....$500? $1000?
So we're talking $1500+ for a backup power supply option, that also requires gasoline, maintenance AND man power to start it up when the power goes out as it's an off-line system. This is a reasonable backup solution for the entire population?
QWERTY July 19, 2012 at 03:56 pm
I normally don't enjoy getting government involved but there needs to be an organization or governing body that is responsible for aiding in relief efforts. CL&P shouldn't be spending time and resources looking for and negotiating with other power companies for assistance. There's needs to be a more transparent and efficient process for obtaining relief aid from other power companies across the board. CL&P had a massive amount of relief workers in Connecticut a full WEEK after these storms hit, these workers should have been in state two DAYS after these storm.
Paul Alexander July 19, 2012 at 04:27 pm
Don’t own any stock in NU. Don't have any kin associated with either NU or CL&P. They are not well managed companies. Next guess?
I completely agree with your assessment of NU and their regulator. My point is that you are supremely naive to believe that CL&P will make ANY investment in growing their staff and/or equipment without asking for a rate increase first. Their bottom line trumps your desire for instant restoration of power. Especially in the case of such low probability events as Newtown experienced last fall. AND if you demand a greater level of service you’ll probably get it, along with a rise in what is already one of the highest utility rates in the country. Do you really want to risk that?
Jacob's Mama July 19, 2012 at 05:49 pm
How about allowing other utilitiy companies to service CT. Utility companies are such a monopoly. We have no choice in the matter. If there was a competitve alternative, i bet CL&P would be different.
Susan Goober July 20, 2012 at 06:12 pm
I've often felt that neighborhoods should be banding together to help solve problems such as this. Obviously neighbors cannot remove downed power lines, but they CAN come out with their chainsaws and their manpower and pull away limbs that block roadways and, after the lines have been shut off, they can saw up the trees to clear the obstructions.
Whatever happened to the idea of neighbor helping neighbor? I mean, come on! If you have a pine tree and half of YOUR tree is in the road blocking the street, it's not up to the "city" or CL&P to clear that tree -- it's YOUR responsibility! So why can't a couple of homeowners with chain saws and manual saws agree to get together the next time a storm comes through and help clear out their neighbors' driveways and streets? My guess is that as soon as others see you out there starting to work, they'll also come over and begin to lend a hand. Why does everybody think that they're "owed" something by the corporations and the government?
Mr D. July 20, 2012 at 07:26 pm
That's what I did after the two storms.
Unfortunately most suburbanites with chainsaws are a threat to themselves and others...
Eileen July 21, 2012 at 10:43 am
@ Mr D
I was going to say the same thing. Particularly if the downed limbs are anywise near power lines.

Newsletter & Alerts

Get the best stories each day and important breaking news

Subscribe

Not from Newtown Patch? Find your Local Patch »

Note Article
Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors. Write a new post... What's up? Make an announcement, speak your mind, or sell something
Carol Chapman June 17, 2013 at 05:11 pm
I called the Secor Road number - no answer. Laura Dorr, on FB, just listed Norma withRead More lostmydoggie.com. They call all folks in local area and alert (I've already gotten a call!); then they send faxes out to vets and animal control in surrounding areas. You can contact me or Laura Dorr on FB. The contact phone number provided via lostmydoggie.com is: 203-942-4008.
Carol Chapman June 17, 2013 at 05:16 pm
Just got in touch with Mary Beth Kline -- it was a different dog. She's already spoken to Norma'sRead More owner/foster. :(
Nancy Bocian June 17, 2013 at 06:53 pm
I'm so concerned that she's caught somewhere in the woods. Are there any people who are looking forRead More her on foot?
Betsy Kraushaar June 17, 2013 at 07:54 am
If you have goodies left that you are interested in donating to our Girl Scout Troop...pleaseRead More contact me. Our troop has been saving/ fundraising for a senior trip to Europe for the past 5 years. Thanks in advance, Betsy
Llyod Christmas June 17, 2013 at 09:01 pm
Hi Betsy! We have tons of children's books left, and would be more than happy to donate them. HowRead More should I get in touch with you to drop them off?
Betsy Kraushaar June 17, 2013 at 10:46 pm
Lloyd, My email is betsykraushaar@charter.net....I'd love to get some books...Thanks!!!
Every Friday, Rain or Shine, Lone Activist Stands
Elissa Bass June 14, 2013 at 08:44 pm
I do too.
Amy Pare June 16, 2013 at 09:28 am
This is amazing. Where is she standing?